Refund Policy

- If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. For any return/exchange please contact us for a returns number.
- We cover return shipping cost up to 25 euro if the return is a result of our error (you received an incorrect or defective item, etc.).
- Goods which are soiled, dirty, smelling of smoke etc; will not be accepted, except if the item is faulty.
- The customer is responsible for the carriage charges for any return, unless the goods are faulty.
- For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
- is not responsible for items which are not received and not insured adequately.
- Upon receiving the returned item we will post any requested exchanges and process the refund within 2 working days.
- Surfpm is not responsible for packages that are undelivered due to incorrect shipping addresses given by the customer, or if the package was returned because the customer failed to pick it up at the post office. We will resend items returned to our shipping company on the condition that the customer repays the shipping fee, and verifies the correct address.
- If you have any further queries regarding returns, please send us an email:  ,

- If a free or promotional gift is supplied with the customers purchase and the order is cancelled, requires the customer to return the gift unused. If the gift cannot be returned due to being used we have the right to charge the customer the full retail price for the gift.
- We cannot offer refunds when gift vouchers are purchased and then processed.

Bank Transfers

- The customer must pay all banking charges for Bank Transfer orders. (This does not apply to normal credit or debit card purchases)
- Customers who wish to be refunded after depositing money into our account using the bank transfer option will be charged our banking costs to refund.